Terms & Conditions of Sale
These terms and conditions of sale are provided by Muscle Pit (ABN 98104065349 – White Knight Nominees). For all customer service enquiries, please call us on (08) 9358 1131 during WST office hours on weekdays, email us at email@example.com or alternatively use the contact form on the Get In Touch page of our website.
1. Stock Availability
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy. If we are unable to provide all your items at time of purchase, we will contact you to ask whether you would prefer to wait for new stock to be available or a refund.
We choose to ship orders through Australia Post. Australia Post ships products to any location with mainland Australia and Tasmania. Please contact us by telephone or email to ask about deliveries to remoter islands that are part of Australia. Normally your products will arrive at your delivery location between 2 and 7 days after 1 pm, Sydney time on the next business day following your order. Delivery to some remote regional locations might take longer.
Orders are mailed from our premises in Cannington and operate Monday – Friday during standard business hours, except on national holidays. In most remote locations, it is best to specify the local freight depot as the delivery address.
2.1 Shipping Cost
*The cost of shipping is based on Australia Posts general charges. We calculate any additional shipping cost during check-out based on weight, dimensions, and delivery location. We will contact you if additional payment is needed to fulfil your orders shipping.
*Shipping costs in metropolitan areas, as designated by Australia Post at the time of purchase, will not be added to the purchase price of our products and accessories, as deemed appropriate by Muscle Pit, for all customers located outside of these allocated delivery areas, shipping costs will be calculated and applied to your order. Where shipping charges do need to be applied during check-out, this additional cost will be based on weight, dimensions, and delivery location. For a small number of remote locations, we will need to obtain a shipping quote and we will contact you to obtain your agreement before confirming the order. We ship small accessories at an additional cost of $15.
2.2 Changes to delivery address
If you wish to change the delivery address, please contact us before 1pm, Perth time on the day you place your order. If you placed the order after 1pm Perth time, you must contact us before 1pm Perth time the next business day.
If the goods are in transit, you must contact the selected shipping provider and provide them with the consignment number.
2.3 Products damaged in transit
Please check for any major damage to the packaging when the goods are delivered to you. If there is obvious damage, you should not accept the delivery.
Otherwise, or if you find after delivery that the goods have been damaged in transit, you must contact us immediately or on the next business day.
We are able to accept cancellations at any time before the order has been dispatched, normally 1pm Perth time on a business day. If an order has already been dispatched. Otherwise please follow the steps shown at section 3.1 below.
Please be mindful that COVID-19 has caused postage delays through Australia Post. If products do not arrive within a reasonable time, we will investigate the delay and process a refund or replacement as soon as the transport provider has investigated and confirmed that the products have been lost in transit.
3. Warranty & Returns
If you wish to return a product because it does not meet your needs, you must notify us within 14 days of delivery. We will need to assess the quality of the product upon it’s return before processing a refund. Returns will be made if you return the items to us in its original condition and packaging.
To begin the process of returning your product, please contact us in the first instance by one of the following three methods:
- Email – firstname.lastname@example.org
- Phone – (08) 9358 1131 between 9am-5pm WST weekdays or leave a voicemail after hours.
- Website – Contact Us form https://www.musclepit.com.au/contact-us/
We will reply to your request within one business day and provide you with advice on how to process your return and notify you on the nearest location to deliver your unit to.
When we receive the returned products, they will be inspected. When we have confirmed they have been returned in their original condition or packaging, your payment for the product(s) will be refunded to your nominated bank or card account. We will notify you once completed. The refunded amount will not include associated costs for delivering the item back to us.
All Muscle Pit products come with a Warranty for the original purchaser against defects in design, materials and workmanship for a period of 1 years from the date of original purchase. This Warranty is only valid within Australia.
All Harris Stability Systems products are covered by Harris Stability System’s warranty terms. For more information view this website: https://www.harrisstabilitysystems.com.au/warranty-policy/
If you think your Muscle Pit product is defective, you should contact us as soon as possible. If possible, it helps if you can send a photograph or short video to explain the defect.
We will arrange to send you a replacement product. The rights given by the Muscle Pit Warranty (this Warranty) are in addition to the guarantees and rights afforded by the Australian Consumer Law. Muscle Pit goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable consequential loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Upon return receipt of items for warranty claim, you can expect Muscle Pit to process your warranty claim within 7 days, though in some instances this may take longer.
Once warranty claim is confirmed, you will receive the choice of:
(a) a replacement item sent to you (if stock is available) or;
(b) a partial refund on the original price paid for the item (this amount will be determined by us on a case by case basis).
3.3 Warranty Exclusions
Our Warranty DOES NOT cover:
1. Damage caused by misuse or poor treatment of our products.
2. Freight charges (including insurance) incurred by the owner in returning the unit to Muscle Pit.